FAQ - Frequently Asked Questions
How can we help you today?
What sizes do you offer?
We carry sizes 34-36, S to XL/XXL, as well as One Size.
Our sizes vary depending on the brand – some cuts are narrower, others are a bit wider.
You can find an overview on our size guide page. There you will also receive helpful tips on fit and size selection for each brand.
You can find an overview on our size guide page. There you will also receive helpful tips on fit and size selection for each brand.
How do I find the right size?
On our
Size Guide page you'll find an overview of common sizes, size charts for each brand, and tips for taking measurements.
If you are between two sizes, we recommend choosing the larger size – especially for slim-fit models.
And if you're unsure: Our customer service will be happy to help you!
If you are between two sizes, we recommend choosing the larger size – especially for slim-fit models.
And if you're unsure: Our customer service will be happy to help you!
How do I order?
Simply select the desired product in the correct size, add it to your cart, and proceed to checkout. Then follow the instructions for payment and shipping.
Is there a minimum order value?
No, there is no minimum order value.
Which payment methods are accepted?
We accept:
Credit cards (Visa, MasterCard)
PayPal
Credit cards (Visa, MasterCard)
PayPal
Can I change or cancel my order?
As long as your order has not yet been shipped, you are welcome to contact us to make changes or cancel the order.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link. You can use this link to check the status of your delivery online at any time.
How long does shipping take?
Delivery time within Germany is usually 1–4 business days after receipt of payment.
Delivery may be delayed on weekends or public holidays.
Delivery may be delayed on weekends or public holidays.
What does shipping cost?
Within Germany, we charge a flat shipping rate of €5.95.
Shipping is free for orders over €99.
How do I return an item?
You can find all information on returns on our Returns page.
Do you have a physical store?
Yes, we'd love to welcome you to our store!
📍 Kempen Location
Address:
Studentenacker 13
47906 Kempen
Opening Hours:
Mon–Fri: 09:30 AM – 06:30 PM
Sat: 09:30 AM – 04:00 PM
Phone: 02152 518070
📍 Krefeld-Hüls Location
Address:
Krefelder Str. 4
47839 Krefeld-Hüls
Opening Hours:
Mon–Fri: 09:30 AM – 01:00 PM and 02:00 PM – 06:00 PM
Sat: 09:30 AM – 02:00 PM
Phone: 02151 9 35 56 78
How do I reach customer service?
You can reach us by email at brookerfashion@email.de or via the contact form on our website.
We will reply to you as soon as possible – usually within 24 hours (on weekdays).